In senior living communities, care happens in countless planned and unplanned interactions. Often, most of these interactions are inaccurately charted or undocumented, leaving valuable care invisible. Without complete and accurate records, it becomes challenging to ensure consistency, optimize staff workflows, and build trust with families.

Traditional care tracking methods often fall short, missing the subtle day-to-day changes that signal increased frailty. Because communities typically review care plans quarterly, there may be a gap between residents’ evolving needs and the scheduled service plans, resulting in unplanned and unscheduled care requests.

Real-time care tracking closes the gap by capturing care as it happens—giving communities better visibility into resident needs, enabling smarter staffing alignment, and reducing NOI leakage caused by care plan mismatches.

That’s why CarePredict developed CarePoint, a location-aware platform that automatically captures every moment of care, anywhere in the community—all without the use of intrusive cameras or adding to the staff workload. CarePoint autonomously captures the type of care provided and the time spent at the point of care, making documentation effortless and accurate.

Frailty Evolves Faster Than We Think

When we talk about “frailty level,” we are referring to how vulnerable an older adult is to health challenges and potential declines. Frailty isn’t static. Illness, medication effects, emotional distress, or even something as simple as dehydration can exacerbate its evolution. Expecting caregivers to track subtle changes in every resident isn’t reasonable or feasible.

A resident’s frailty level can shift quickly—sometimes within days or weeks. In one case, on-demand requests for toileting assistance increased fivefold in just two weeks, clearly signaling the need to update the resident’s service plan to include this ADL support. Without timely adjustments, a 5X rise in bathroom visits results in increased unscheduled care—bringing a host of operational and clinical challenges:

  • Operational strain: Unplanned care tasks can stretch staff thin, contributing to burnout.
  • Financial impact: Unscheduled care often goes unaccounted for, leading to care plan variances and NOI leakage.
  • Clinical risk: A rise in unscheduled care may be an early signal of worsening frailty—underscoring the urgent need to reassess the resident’s care plan.

Quarterly assessments aren’t enough, and accurate tracking of unscheduled care is no longer a luxury; it is a necessity. That’s where passive, continuous monitoring comes in.

Passive, Real-Time Monitoring Has Clear Advantages

CarePoint by CarePredict provides real-time visibility into changing care needs and automatically charts every minute of direct care, whether scheduled, on-demand, or incidental. The result is less guesswork, improved workflows, better outcomes, and fewer incidents of staff burnout.

Real-time, passive care monitoring comes with clear benefits for everyone:

Residents

  • CarePoint means accurate care tracking is guaranteed.
  • Every interaction, both planned and unplanned, is automatically charted and visible.
  • Continuous visibility means real-time frailty evaluation ensuring residents receive the right level of care when they need it.

Staff

  • Real-time monitoring enables Aligning of staff levels with real-time resident needs.
  • Detailed interaction insights allow management to recognize and reward staff that go above and beyond.
  • Eliminating manual charting allows care staff to focus on direct care.
  • Streamlined tasks, reduced care plan variance, and better efficiency enhance collaboration, improve staff satisfaction, and help reduce burnout.

Families

  • Objective data gathered by CarePoint supports discussions about changing care levels, ensuring transparency and leading to more informed recommendations and family decisions.
  • Loved ones have better peace of mind knowing their family member is receiving the care they need when they need it.

Owners & Operators

  • More accurate charting ensures communities are capturing and billing for all care services provided and avoiding NOI leakage.
  • Better workload management prevents Staff burnout leading to reduced costs. According to Oracle, the cost of replacing a healthcare worker is between six and nine months of an employee’s annual salary.
  • Visibility into changing resident needs allows communities to allocate their staff resources more efficiently.
  • Precise, real-time data on care activities ensures compliance.
  • Owners and operators can, for the first time, see every minute of care delivered.
  • Passive monitoring differentiates a senior living community as a leader in proactive, person-centered care.

 Passive monitoring is not just about technology; it is about redefining how communities provide care, empowering caregivers with the tools they need to make faster, better-informed decisions, enabling communities to operate more efficiently, and providing residents with care that leads to the best possible outcomes.

We invite you to learn more about CarePoint and how it can help eliminate gaps in care and improve staff and operational efficiencies in your community.